Maintenance Requests
A maintenance call is any question, concern or emergency situation relating to your suite, the lobby, hallways, stairwells, restrooms, elevators and sidewalks.

Place a maintenance call by dialing 216-282-0188.

Be prepared to give the following information:

  • Name of company
  • Person placing the call
  • Location
  • Nature of problem
  • Contact person to see regarding problem
  • Phone number of contact person

If you are not happy or satisfied with the service provided, contact your Property Manager.

After hours or on weekends, dial 216-282-0188. The call will be forwarded to a 24-hour dispatch service.

Lee Cleveland Property Management has maintenance personnel on-call 24 hours a day, seven days a week. Your call will be dispatched to the appropriate technician, who will respond to your location. (Please help us by utilizing this service for EMERGENCIES ONLY, not for service that can be handled during our normal work hours 8:00 a.m. to 5:00 p.m. Monday through Friday.)

Electronic Tenant® Service Request System

For your convenience this Web Portal includes an Electronic Tenant® Service Request System. Use this system to submit routine maintenance requests directly to the engineering department; to track the status of previously submitted requests; to download important documents; and to communicate with the property management office.

  • Simply click on the link below,
  • Enter your username and password
  • Choose the action you would like to complete

Click here to log into the Electronic Tenant Service Request System.

Once you have logged into the system, you will be presented with four options:

  • Complete a Maintenance Request Form
  • Update User Information
  • View Electronic Maintenance Request Log
  • Download Miscellaneous Administrative Forms

For detailed instructions for using the Electronic Tenant® Service Request System please see the following pages or contact the Management Office.

Completing a Service Request Form

After logging in, click on the "Electronic Maintenance Request Form" Link. Users will be taken to a service request form.

  • Step One - Confirm or complete all contact information.
  • Step Two - Choose the nature or type of request being submitted.
  • Step Three - If applicable, provide details of the contractor to be used.
  • Step Four - Review all information thoroughly. Click submit.
  • You will receive conformation via e-mail that your request was submitted to the management office.

    Updating User Information

    Personalized user information is used to auto-fill the Electronic Maintenance Request Form for quick and easy submission. In addition, accurate contact information will assist the management staff in expediting all maintenance requests. Each user should check regularly to ensure that accurate information is on file.

    Electronic Maintenance Request Log

    This feature allows users to track and monitor all service requests submitted through the Electronic Tenant® Service Request System. Service requests are sorted by month and will have the current month displayed upon entry.

    Miscellaneous Forms

    Here users can download and print various administrative forms, reports and documents. In order to access the forms and documents contained in this section, users must have Adobe Acrobat Reader installed on their computers. This software is free and can be obtained by clicking here.

    Questions regarding the Electronic Tenant Services Request System should be directed to your Management Office.

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